Last updated: 06.03.2026
This Returns & Refunds Policy applies to purchases made on this website.
Please read this policy carefully before placing an order.
1. General Information
We sell perfume decants, which are considered sealed, hygiene-sensitive goods.
Due to the nature of these products, returns and refunds are limited and subject to the conditions outlined below.
2. Right of Withdrawal (EU Consumer Law)
Under EU consumer protection law, customers generally have the right to withdraw from a distance contract within 14 days.
Exception – Hygiene-Sensitive Goods
In accordance with Directive 2011/83/EU, Article 16(e), the right of withdrawal does not apply to:
Sealed goods that are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery.
What this means for perfume decants:
- ❌ Opened or used decants are non-returnable
- ❌ Decants with a broken or removed seal are non-returnable
- ✅ Only sealed, unused products may be eligible for return
By completing a purchase, you expressly acknowledge and accept this limitation.
3. When Returns Are Accepted
We accept returns only in the following cases:
- The product arrived damaged
- The product is defective
- The wrong item was delivered
- The product is sealed, unused, and returned within 14 days (where applicable)
4. How to Request a Return
To request a return or report an issue, contact us within 48 hours of delivery at:
Please include:
- Order number
- Description of the issue
- Clear photos of the product and packaging (if damaged or incorrect)
Requests submitted after this timeframe may not be accepted.
5. Return Conditions
Returned products must:
- Be unused
- Be sealed
- Be returned in original packaging
- Show no signs of use, tampering, or leakage
We reserve the right to refuse returns that do not meet these conditions.
6. Refunds
If a return is approved:
- Refunds will be issued using the original payment method
- Refunds are processed within 14 days of approval or receipt of returned goods
- Shipping costs are non-refundable, unless the return is due to our error
7. Non-Refundable Items
We do not issue refunds for:
- Opened or used decants
- Products damaged due to improper handling
- Allergic reactions or personal scent preferences
- Orders placed incorrectly by the customer
8. Exchanges
We do not offer direct exchanges.
If eligible, you may return the item and place a new order.
9. Allergies and Sensitivities Disclaimer
Perfumes may contain allergens.
- Customers are responsible for reviewing ingredient information provided by the original manufacturer
- We are not liable for allergic reactions or sensitivities
- Test fragrances carefully and at your own risk
10. Chargebacks & Payment Disputes
We reserve the right to contest unjustified chargebacks and disputes by providing:
- Proof of delivery
- This Returns & Refunds Policy
- Acceptance of Terms & Conditions at checkout
11. Contact
For questions regarding returns or refunds, contact us at: