Returns and refunds
Updated: 30 September 2026
Noventis d.o.o., Ulica Eve Lovše 18, 2000 Maribor, Slovenia. Registration number: 7472030000. Tax number: 81239700. Email: [email protected]. Fragnatium is the shop operated by Noventis d.o.o.
1. Withdrawal from an online purchase
As a consumer, you may withdraw from an online purchase without giving a reason within 14 days after you, or a person you nominate other than the carrier, receive the goods. For goods from one order delivered separately, the period begins when the last goods are received.
Send an unambiguous withdrawal statement to [email protected] or to Noventis d.o.o., Ulica Eve Lovše 18, 2000 Maribor, Slovenia, before the deadline. You may use the model form below, but it is not compulsory. You do not need our prior approval. Keep evidence that you sent the notice in time.
Return the goods without undue delay and no later than 14 days after giving notice of withdrawal. You bear the direct return postage cost for a change-of-mind withdrawal; we bear the necessary costs of remedies for non-conforming goods. Contact us for safe return instructions for alcohol-based fragrances. This does not extend or shorten the statutory deadlines.
We refund all payments covered by the withdrawal, including the cost of our least expensive standard outbound delivery, without undue delay and within 14 days after receiving your withdrawal notice. Additional cost for a more expensive delivery method you selected is not refundable. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever comes first, unless we offer to collect them. We use the original payment method unless you expressly agree otherwise, without a refund fee.
You may inspect the goods as necessary to establish their nature, characteristics and functioning. You are responsible only for diminished value caused by handling beyond that necessary inspection, subject to the law. Please retain packaging where possible; missing original packaging does not by itself remove your statutory rights. Do not consume the fragrance or use it repeatedly if you intend to return it.
We do not treat every decant as automatically excluded from withdrawal because it was filled after ordering, opened or used. A statutory exception applies only where its actual legal conditions are met and the relevant pre-contract information was provided. In particular, the hygiene exception requires goods supplied sealed that are genuinely unsuitable for return for health-protection or hygiene reasons and unsealed after delivery. It never removes rights concerning non-conforming goods.
2. Damaged, incorrect or otherwise non-conforming goods
We are responsible for non-conformity that existed on delivery and becomes apparent within two years of delivery. This is a statutory right, separate from withdrawal or any commercial guarantee, and does not mean a consumable fragrance is guaranteed to last two years regardless of use or storage.
Notify us within two months after discovering the non-conformity, describe the problem and allow us to inspect the goods. An order reference and photos can help, but a 48-hour notification or photographs are not conditions that override your legal rights. Non-conformity appearing within one year is presumed to have existed on delivery unless proved otherwise or incompatible with the nature of the goods or defect.
You may first require free repair or replacement, with the choice subject to statutory impossibility or disproportionate-cost rules. Conformity must be restored without significant inconvenience within a reasonable period, no longer than 30 days after notification. An extension of up to 15 days is possible only under the statutory conditions, with reasons and the additional period communicated before the initial period expires.
You may obtain a proportionate price reduction or terminate the sale when the statutory conditions apply, including failure or refusal to restore conformity, recurrence, or sufficiently serious non-conformity. If non-conformity appears less than 30 days after delivery, Slovenian law also provides a right to reject the goods and seek reimbursement. Termination is unavailable for merely minor non-conformity; we bear the burden of showing it is minor. We bear necessary return costs for non-conforming goods.
If we dispute the existence of non-conformity, we inform you in writing within eight days of receiving the claim. For a valid termination due to non-conformity, we refund the price without delay and no later than eight days after receiving the goods or proof of their return; a price reduction is paid within eight days of receiving the request.
3. Model withdrawal form
Complete and send this form only if you wish to withdraw. You may copy it into an email or print it.
To: Noventis d.o.o., Ulica Eve Lovše 18, 2000 Maribor, Slovenia; [email protected]
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______
Order reference (if available): ______
Ordered on / received on: ______
Name of consumer(s): ______
Address of consumer(s): ______
Date: ______
Signature of consumer(s), only if sent on paper: ______
Odstop od pogodbe, vračila in neskladnost blaga
Posodobljeno: 30. september 2026
Noventis d.o.o., Ulica Eve Lovše 18, 2000 Maribor, Slovenija. Matična številka: 7472030000. Davčna številka: 81239700. E-pošta: [email protected]. Spletno trgovino Fragnatium upravlja družba Noventis d.o.o.
1. Odstop od spletnega nakupa
Potrošnik lahko brez navedbe razloga odstopi od spletnega nakupa v 14 dneh od dneva, ko blago prejme sam ali tretja oseba, ki jo določi in ni prevoznik. Če se blago iz enega naročila dobavi ločeno, začne rok teči s prejemom zadnjega blaga.
Pred iztekom roka pošljite nedvoumno izjavo o odstopu na [email protected] ali na Noventis d.o.o., Ulica Eve Lovše 18, 2000 Maribor, Slovenija. Uporabite lahko spodnji vzorčni obrazec, vendar to ni obvezno. Naša predhodna odobritev ni potrebna. Shranite dokazilo o pravočasnem pošiljanju izjave.
Blago vrnite brez nepotrebnega odlašanja in najpozneje v 14 dneh po obvestilu o odstopu. Neposredni strošek povratne poštnine pri odstopu brez razloga nosite vi; potrebne stroške uveljavljanja pravic zaradi neskladnosti nosimo mi. Za varno vračilo dišav, ki vsebujejo alkohol, nas kontaktirajte. To ne podaljšuje ali skrajšuje zakonskih rokov.
Vsa plačila, na katera se nanaša odstop, vključno s stroškom najcenejše standardne dostave, ki jo ponujamo, vrnemo brez nepotrebnega odlašanja in najpozneje v 14 dneh po prejemu obvestila o odstopu. Dodatnega stroška dražje dostave, ki ste jo izbrali, ne povrnemo. Vračilo lahko zadržimo do prejema blaga ali dokazila, da ste ga poslali nazaj, kar nastopi prej, razen če ponudimo, da blago prevzamemo sami. Plačilo vrnemo z enakim plačilnim sredstvom, razen če izrecno soglašate drugače, brez stroška vračila plačila.
Blago smete pregledati toliko, kolikor je potrebno za ugotovitev njegove narave, lastnosti in delovanja. Ob upoštevanju zakona odgovarjate le za zmanjšanje vrednosti zaradi ravnanja, ki presega tak pregled. Embalažo po možnosti ohranite; manjkajoča originalna embalaža sama po sebi ne izključi zakonskih pravic. Če nameravate dišavo vrniti, je ne porabljajte in je ne uporabljajte večkrat.
Vseh dekantov ne izključujemo samodejno iz pravice do odstopa zgolj zato, ker so bili napolnjeni po naročilu, odprti ali uporabljeni. Zakonska izjema velja le, če so izpolnjeni njeni dejanski pogoji in je bila zagotovljena ustrezna predpogodbena informacija. Higienska izjema zlasti zahteva zapečateno blago, ki resnično ni primerno za vračilo zaradi varovanja zdravja ali higienskih razlogov in je bilo po dostavi odpečateno. Ta izjema nikoli ne izključi pravic zaradi neskladnosti blaga.
2. Poškodovano, napačno ali drugače neskladno blago
Odgovarjamo za neskladnost, ki je obstajala ob dobavi in se pokaže v dveh letih od dobave. To je zakonska pravica, ločena od odstopa brez razloga in morebitne tržne garancije; ne pomeni, da mora potrošna dišava ob vsakršni uporabi ali hrambi trajati dve leti.
O neskladnosti nas obvestite v dveh mesecih od dneva, ko ste jo ugotovili, jo natančno opišite in omogočite pregled blaga. Številka naročila in fotografije so lahko v pomoč, vendar 48-urni rok ali fotografije niso pogoji, ki bi prevladali nad zakonskimi pravicami. Za neskladnost, ki se pokaže v enem letu od dobave, se domneva, da je obstajala ob dobavi, razen če dokažemo drugače ali ta domneva ni združljiva z naravo blaga ali neskladnosti.
Najprej lahko zahtevate brezplačno popravilo ali zamenjavo, pri čemer veljajo zakonska pravila o nemogočem ali nesorazmerno dragem načinu odprave. Skladnost vzpostavimo brez znatnih nevšečnosti v razumnem roku, največ 30 dni od obvestila. Podaljšanje za največ 15 dni je dopustno le pod zakonskimi pogoji; razloge in dodatni rok sporočimo pred iztekom prvotnega roka.
Pod zakonskimi pogoji lahko zahtevate sorazmerno znižanje kupnine ali odstop od prodajne pogodbe, med drugim ob neuspešni ali zavrnjeni vzpostavitvi skladnosti, ponovitvi ali dovolj resni neskladnosti. Če se neskladnost pojavi v manj kot 30 dneh od dobave, lahko blago zavrnete in zahtevate vračilo kupnine. Odstop ni mogoč pri zgolj neznatni neskladnosti; dokazno breme, da je neznatna, nosimo mi. Potrebne stroške vračila neskladnega blaga nosimo mi.
Če obstoj neskladnosti izpodbijamo, vas o tem pisno obvestimo v osmih dneh po prejemu zahtevka. Ob utemeljenem odstopu zaradi neskladnosti kupnino vrnemo brez odlašanja, najpozneje v osmih dneh po prejemu blaga ali dokazila o vračilu; znesek znižanja kupnine vrnemo v osmih dneh po prejemu zahtevka.
3. Vzorčni obrazec za odstop
Obrazec izpolnite in pošljite samo, če želite odstopiti od pogodbe. Lahko ga kopirate v e-pošto ali natisnete.
Naslovnik: Noventis d.o.o., Ulica Eve Lovše 18, 2000 Maribor, Slovenija; [email protected]
Obveščam/obveščamo vas, da odstopam/odstopamo od pogodbe za prodajo naslednjega blaga: ______
Številka naročila (če je na voljo): ______
Naročeno dne / prejeto dne: ______
Ime in priimek potrošnika(-ov): ______
Naslov potrošnika(-ov): ______
Datum: ______
Podpis potrošnika(-ov), samo za papirno izjavo: ______