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Last updated: 03.03.2026

This Privacy Policy explains how Noventis d.o.o. with registered office at Ulica Eve Lovše 18, 2000 Maribor,  Slovenia (hereinafter: “we”, “us”, or “our”), collects, uses, and protects your personal data when you visit or use www.fragnatium.com  (the “Website”).

We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Slovenian and EU data protection laws.

1. Data Controller

The data controller responsible for the processing of your personal data is:

Company: Fragnatium.com

Legal form: Noventis d.o.o.

Address: Ulica Eve Lovše 18, 2000 Maribor

Email: [email protected]

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Data you provide directly

  • Name and surname
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment and transaction details (processed securely via third-party payment providers)
  • Any information you submit via contact forms, email, or account registration

2.2 Data collected automatically

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring URLs
  • Pages visited and time spent on the Website

3. Purposes and Legal Basis of Processing

We process your personal data only where there is a lawful basis under GDPR, including:

Purpose Legal Basis
Providing and maintaining the Website Legitimate interest (Art. 6(1)(f))
Processing orders and payments Performance of a contract (Art. 6(1)(b))
Customer support and communication Performance of a contract / Legitimate interest
Marketing communications (newsletter, offers) Consent (Art. 6(1)(a))
Compliance with legal obligations Legal obligation (Art. 6(1)(c))
Analytics and Website improvement Consent or legitimate interest

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure proper Website functionality
  • Analyze traffic and user behavior
  • Improve user experience

Where required by law, we collect your consent before placing non-essential cookies.

🔧 For more details, see our Cookie Policy.

5. Sharing of Personal Data

We do not sell your personal data.

We may share your data with trusted third parties only where necessary, including:

  • Payment processors
  • Hosting and IT service providers
  • Analytics providers (e.g. Google Analytics, if used)
  • Accounting and legal service providers

All third parties are contractually bound to process data in accordance with GDPR.

6. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as:

  • EU Standard Contractual Clauses (SCCs)
  • Transfers to countries with an EU adequacy decision

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Legal, accounting, and tax obligations

When data is no longer required, it is securely deleted or anonymized.

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at: [email protected]

9. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with:

Information Commissioner of the Republic of Slovenia (IP-RS)

Website: https://www.ip-rs.si

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration

However, no system is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will always be available on this page with a revised “Last updated” date.

13. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:

📧 [email protected]