Support & guidance
Support
Find answers to common questions below, or get in touch if you need something else.
Frequently asked questions
Orders, shipping, and product details.
How do I choose the right size?
We offer 2 ml, 5ml and 10 ml decants. If you are new to a fragrance, start with 2 ml to try it. The 10 ml size is ideal for a month of daily wear or to layer with other scents.
How long does shipping take?
Every decant is poured to order, so nothing sits on a shelf waiting: orders are poured, labelled, packed and handed to Pošta Slovenije within 24 hours. Orders placed at a weekend are poured on the next working day. Delivery time after that depends on where you are; every destination has its own estimate and carrier on our shipping page. You get a tracking number as soon as the order ships.
Are your decants authentic?
Yes. We source only from authorised distributors and original bottles. Every decant is prepared in a controlled environment and sealed for freshness.
What if I don't love a fragrance I ordered?
We want you to find at least one scent you love from your first order. If something arrives damaged, incorrect, or leaks in transit, email us with your order number and we'll replace it free — no return needed. If a fragrance just isn't for you, write to us anyway; we'll help you pick a better next try (store credit, swap suggestions, or decant recommendations). You also have statutory rights to withdraw from an online purchase and to remedies for non-conforming goods. Opening a decant does not automatically remove those rights. See our Returns and refunds policy for the procedure and model withdrawal form.
Do you ship internationally?
We ship to 26 European Union countries and to 1 more in Europe outside the EU. Nothing beyond Europe. Inside the EU there are no customs charges or handling fees, so the checkout total is the whole cost; outside it the parcel is an import and the destination may charge VAT and a clearance fee we cannot collect for you. Rates, carriers and delivery estimates per country are on our shipping page.
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