Support
Find answers to common questions below, or get in touch if you need something else.
Frequently asked questions
Orders, shipping, and product details.
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How do I choose the right size?
We offer 2 ml, 5ml and 10 ml decants. If you are new to a fragrance, start with 2 ml to try it. The 10 ml size is ideal for a month of daily wear or to layer with other scents.
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How long does shipping take?
Orders are typically dispatched within 24 hours. Delivery times depend on your location; you will receive tracking information once your order has shipped.
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Are your decants authentic?
Yes. We source only from authorised distributors and original bottles. Every decant is prepared in a controlled environment and sealed for freshness.
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What if I don't love a fragrance I ordered?
We want you to find at least one scent you love from your first order. If something arrives damaged, incorrect, or leaks in transit, email us with your order number and we'll replace it free — no return needed. If a fragrance just isn't for you, write to us anyway; we'll help you pick a better next try (store credit, swap suggestions, or sample recommendations). Because each decant is a sealed liquid product, hygiene rules mean we can't physically take an opened decant back — but that doesn't mean you're on your own. Just get in touch.
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Do you ship internationally?
We currently ship within the EU. Check the checkout page for your country and any applicable shipping restrictions.
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