Terms and conditions

This document is issued in English and Slovenian; both versions are authoritative. Versions in other languages are machine translations provided for convenience; if they differ, the English version applies. This does not limit mandatory consumer rights under the law of your country of residence.

1. Seller and scope#

Noventis d.o.o., Ulica Eve Lovše 18, 2000 Maribor, Slovenia. Registration number: 7472030000. Tax number: 81239700. Email: [email protected]. Fragnatium is the shop operated by Noventis d.o.o.

These terms apply to consumer purchases at fragnatium.com. Mandatory consumer rights take precedence over these terms. The version provided when you order applies to that order; later changes do not retrospectively alter an existing contract.

2. What you are buying#

We sell decants: smaller quantities of original fragrances transferred into separate atomisers. The selected volume and atomiser option shown on the product page and in the order summary determine what you receive. A picture of the original brand bottle identifies the fragrance; it does not mean that the full original bottle is included. Fragnatium is independent of the fragrance brands. Brand names identify the source fragrance and do not imply endorsement.

Observe the safety and ingredient information supplied with the product. Fragrance may contain allergens and flammable alcohol. Avoid eyes, ignition sources and use on irritated skin; keep away from children. Contact us before purchase if ingredient or safety information you need is missing. These precautions do not exclude our statutory responsibility for safety, correct information or non-conformity.

3. Prices, payment and delivery#

Prices and payments are in euros. The checkout shows the total payable, including delivery and any applicable taxes, before you place an order. There are no undisclosed mandatory seller charges. Available delivery countries, rates and estimates are shown on our Shipping page and at checkout for your address. The payment methods actually available for your order are shown at checkout, including supported Stripe and PayPal methods. We do not store complete card details.

We deliver within the agreed period; if no different period is agreed, without undue delay and within 30 days after the contract is made. If delivery fails, your statutory rights to set an additional appropriate period and, where the law permits, terminate and receive reimbursement remain. We remain responsible for our carrier until you or your nominated recipient take physical possession, subject to the statutory exception where you independently appoint a carrier we did not offer.

4. Ordering and the contract#

Select products and options, add them to the cart, enter delivery and payment details, then review the complete order. You can change quantities, remove items and correct entries before the final payment-obligation button. Placing an order creates an obligation to pay. The contract is formed when we send our order confirmation by email. Contact us promptly if you notice an error afterwards; we will explain whether correction is still possible. A pricing or stock error does not give us an unrestricted right to cancel a concluded consumer contract.

Orders and correspondence are stored electronically. Your confirmation email records your order; registered customers can also access orders through their account. Contact us for a copy. These terms can be saved or printed using your browser. These terms are issued in English and Slovenian; mandatory protection in your country of habitual residence is not removed by the choice of Slovenian law.

5. Withdrawal and returns#

As a consumer, you may withdraw from an online purchase without giving a reason within 14 days after you, or a person you nominate other than the carrier, receive the goods. For goods from one order delivered separately, the period begins when the last goods are received.

Send an unambiguous withdrawal statement to [email protected] or to Noventis d.o.o., Ulica Eve Lovše 18, 2000 Maribor, Slovenia, before the deadline. You may use the model form below, but it is not compulsory. You do not need our prior approval. Keep evidence that you sent the notice in time.

Return the goods without undue delay and no later than 14 days after giving notice of withdrawal. You bear the direct return postage cost for a change-of-mind withdrawal; we bear the necessary costs of remedies for non-conforming goods. Contact us for safe return instructions for alcohol-based fragrances. This does not extend or shorten the statutory deadlines.

We refund all payments covered by the withdrawal, including the cost of our least expensive standard outbound delivery, without undue delay and within 14 days after receiving your withdrawal notice. Additional cost for a more expensive delivery method you selected is not refundable. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever comes first, unless we offer to collect them. We use the original payment method unless you expressly agree otherwise, without a refund fee.

You may inspect the goods as necessary to establish their nature, characteristics and functioning. You are responsible only for diminished value caused by handling beyond that necessary inspection, subject to the law. Please retain packaging where possible; missing original packaging does not by itself remove your statutory rights. Do not consume the fragrance or use it repeatedly if you intend to return it.

We do not treat every decant as automatically excluded from withdrawal because it was filled after ordering, opened or used. A statutory exception applies only where its actual legal conditions are met and the relevant pre-contract information was provided. In particular, the hygiene exception requires goods supplied sealed that are genuinely unsuitable for return for health-protection or hygiene reasons and unsealed after delivery. It never removes rights concerning non-conforming goods.

The Returns and refunds page includes the model withdrawal form.

6. Non-conforming goods#

We are responsible for non-conformity that existed on delivery and becomes apparent within two years of delivery. This is a statutory right, separate from withdrawal or any commercial guarantee, and does not mean a consumable fragrance is guaranteed to last two years regardless of use or storage.

Notify us within two months after discovering the non-conformity, describe the problem and allow us to inspect the goods. An order reference and photos can help, but a 48-hour notification or photographs are not conditions that override your legal rights. Non-conformity appearing within one year is presumed to have existed on delivery unless proved otherwise or incompatible with the nature of the goods or defect.

You may first require free repair or replacement, with the choice subject to statutory impossibility or disproportionate-cost rules. Conformity must be restored without significant inconvenience within a reasonable period, no longer than 30 days after notification. An extension of up to 15 days is possible only under the statutory conditions, with reasons and the additional period communicated before the initial period expires.

You may obtain a proportionate price reduction or terminate the sale when the statutory conditions apply, including failure or refusal to restore conformity, recurrence, or sufficiently serious non-conformity. If non-conformity appears less than 30 days after delivery, Slovenian law also provides a right to reject the goods and seek reimbursement. Termination is unavailable for merely minor non-conformity; we bear the burden of showing it is minor. We bear necessary return costs for non-conforming goods.

If we dispute the existence of non-conformity, we inform you in writing within eight days of receiving the claim. For a valid termination due to non-conformity, we refund the price without delay and no later than eight days after receiving the goods or proof of their return; a price reduction is paid within eight days of receiving the request.

7. Complaints, liability and disputes#

Send complaints to [email protected] or our registered address. We examine complaints individually and reply in writing. Nothing here restricts mandatory rights, liability that cannot lawfully be excluded, your right to contact the Market Inspectorate or the competent courts, or applicable payment-provider dispute rights.

Slovenian law applies subject to mandatory consumer protections. Consumers retain the right to bring proceedings before courts competent under applicable EU and national rules; there is no exclusive Slovenian-court clause. The EU Online Dispute Resolution platform closed on 20 July 2025 and is no longer an available complaint channel. For cross-border EU disputes you can seek assistance from the European Consumer Centre Slovenia.

8. Privacy#

See our Privacy policy and Cookie policy. Accepting purchase terms does not itself constitute consent to advertising tracking or marketing email.