Free shipping in the EU for orders over 39 € 100% authentic — 14-day returns Skip the full bottle

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Answers

Frequently asked questions

Everything you might want to know about our decants — how we guarantee authenticity, which size to pick, how fast we ship, and what happens if something goes wrong.

Authenticity

Are Fragnatium decants authentic?

Yes. Every fragrance we decant is sourced from authorised EU distributors or official brand boutiques — never grey-market, auction, or unverified wholesale stock. Each source bottle is inspected against a known authentic reference (batch code, cap, crimp, and glass) and logged before it is opened.

How do I know a decant is the real fragrance and not a copy?

We decant only from full, sealed, authentic bottles bought through licensed channels, and every source bottle is logged with its brand, house, purchase date, and batch code. That means any decant can be traced back to the exact bottle it came from. We do not blend, dilute, or reconstruct fragrances.

Is Fragnatium affiliated with the fragrance brands it sells?

No. Fragnatium is an independent company and is not affiliated with, endorsed by, or sponsored by any of the fragrance houses or manufacturers whose products we decant. Brand names and trademarks remain the property of their respective owners and are used only to identify the fragrance inside each decant.

Decants & sizes

What is a fragrance decant?

A decant is a small quantity of perfume transferred from a full, authentic bottle into a smaller glass vial with its own spray atomizer. It is the same fragrance as the original bottle — just a smaller amount, so you can try it properly on skin before committing to a full-size purchase.

What sizes do you offer, and how long does each last?

We offer three sizes: 2 ml (roughly 20–30 sprays — two or three full wears), 5 ml (about 50–70 sprays — a week of daily wear and our most popular size), and 10 ml (around 120–150 sprays — about a month of daily use). How long a decant lasts depends on how many sprays you apply and how often you wear it.

Which decant size should I choose?

Choose 2 ml if you just want to test a scent a few times, 5 ml if you want to live with it for a week or two before buying a full bottle, and 10 ml if you already love the fragrance or want a travel-friendly amount. Discovery sets are the best option if you want to compare several fragrances at once.

What are discovery sets?

Discovery sets bundle several decants together so you can explore a range of fragrances — for example a group of niche houses or a themed selection — in one order, usually at a better price than buying each decant separately.

Shipping

How quickly do you ship?

Every decant is poured to order, so nothing sits on a shelf waiting: orders are poured, labelled, packed and handed to Pošta Slovenije within 24 hours. Orders placed at a weekend are poured on the next working day.

Where do you ship, and how long does delivery take?

We ship tracked from Slovenia to 26 European Union countries and to 1 more in Europe outside the EU. Nothing beyond Europe. Outside the EU customs union a decant is an import and can meet a VAT charge and a carrier clearance fee at the door; we say what to expect for each country rather than let it arrive as a surprise. Delivery times run from a couple of days to neighbouring countries to a little over a week at the far edges; every country has its own rate and estimate on our shipping page.

Is shipping free?

Shipping is free on orders over 39 € anywhere in the EU, and on orders over 49 € outside the EU. Below that you pay the shipping rate shown at checkout, which depends on the destination.

Returns & support

What is your return policy?

Under EU consumer law you have a 14-day right of withdrawal on unopened items. Because decants are perfume products, opened or used vials cannot be returned for hygiene reasons unless they arrived faulty. Full terms are on our Terms & Conditions page.

My decant arrived damaged or leaking — what do I do?

Please email us with your order number and a photo within 48 hours of delivery. If a vial arrives damaged, leaking, or incorrect, we will resend or refund it — no argument.

How do I contact Fragnatium?

You can reach us through the contact form on our Help page or by email at [email protected]. We are happy to help with recommendations, order questions, or anything else.

Still have a question?

We are happy to help with recommendations, order questions, or anything else. Browse the collection or get in touch.